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Change the email reminder delay for pending messages in secure conversations

Set how long the system waits before sending an email to notify your clients that a new message awaits them in their secure conversation.

Reading time: ⏱️ 2 min

When you send a message to a client in a secure conversation, the system waits a set period before sending an email reminder. This delay gives them time to read your message before being notified by email.


1. Open settings

Click on the gear icon in the top right corner of your screen, then on Settings.


Click on Settings

2. Access team configuration

Click on Team Management, then on Team Configuration.

Click on Team configuration…

3. Change the delay

Click on the dropdown arrow to choose how long the system waits before sending your client an email notification about a new message.

Click on 3 hours

4. Save your changes

Click on Save in the bottom right corner of your screen.

Click on Save

5. Test your changes

➢ Start a secure conversation with yourself as the client.

➢ Verify that you receive the reminder email after the selected delay.